ACCIDENT INFORMATION
What to do if you’ve been in an accident. There are some things you need to do – both at the scene and afterwards.
Have you been in an accident?, Find out what you need to do first, with our handy info sheet.
Safety is the top priority!
Ensure the crash scene is as safe as possible. Be vigilant about the safety of yourself and others, and be aware of vehicles still using the road.
Stop immediately
Do not approach the vehicles if there are fallen power lines or flammable/dangerous goods involved
Do not approach the vehicles if there are fallen power lines or flammable/dangerous goods involved
Use your headlights, indicator lights and/or hazard lights to warn other drivers and to increase visibility
Where possible, position other people around the accident to divert traffic away and to warn oncoming drivers
Ensure the motors of the vehicles involved are switched off
Clear the road of broken glass or debris if it is safe to do so
Do not allow smoking at the scene of the accident
Stand clear of vehicles and off the roadway. Never stand at the rear or between damaged vehicles.
Call for help
Do not move injured persons unless they are in immediate danger
Never give accident victims food or drink
Dial Triple Zero (000) for police and/or ambulance assistance if:
anyone has been killed or injured
an involved party has failed to stop and exchange particulars
a driver appears to be under the influence of alcohol or drugs
there are hazards present (e.g. leaking fluids, damage to power poles, etc)
In some instances, you may need to dial 112 This number will work even if you are outside of your coverage area or your mobile phone is locked.
When making the call, include the following details:
The location of the accident
Whether people are trapped or injured
Whether emergency vehicles will be required at the scene
Whether power lines are down or flammable goods are involved
If your car was involved in the accident
If your car was involved in the accident, record the following details before you leave the scene.
Other driver(s) involved
Sight the other driver’s license
Record their license number, name, address and contact numbers
The driver may be different to the owner of the vehicle. If this is the case, also record the license number, name, address and contact numbers of the owner of the vehicle.
Other vehicle(s) involved
Vehicle make and model
Registration plate number
Their insurance company (even if you are at fault)
The accident details
Location
Time and date
Attending Police Officer(s) contact name, number and station
Independent witness name and contact details
It is important to remember as much detail as possible about the sequence of events leading up to the accident. Use diagrams or photos to record details that may otherwise be disputed. We recommend taking photographs of the accident scene with the camera on your mobile phone.
Be prepared
All of this information is a lot to remember when emotions are running high at the scene of an accident, but getting it right can be crucial to lodging a successful insurance claim and correctly determining who is at fault.
If you require towing or repairs
For a 24 hour towing service, call Kevin Waters & Sons Towing on 02 9671 5719. Their complimentary helpline is available 24 hours a day, 7 days a week to provide you with prompt and friendly assistance whenever you might need it.
It is important to ensure that any repairs carried out on your vehicle after an accident do not adversely affect its re-sale value or, more importantly, its safety. Nathans Truck and Trailer Smash Repairs quote genuine quality parts, do not compromise on safety, and will have experienced and highly-trained technicians restore your vehicle to pre-accident condition
You can get a repair estimate online
Online Estimate
Enter as much detail as possible for an estimate – one of our team will be in touch with you soon.