Contact Us

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Contact Us 2017-01-16T13:09:33+00:00

Contact Us

  • Where applicable.
  • You can select a general subject for your enquiry, or simply write your enquiry in the area below.

Visit Us

17 Groves Ave,
MULGRAVE NSW 2756

24hr Accident HOTLINE
Ph:
(02) 4577 7277

Fax: (02) 4577 2868

Office Hours

Mon – Fri: 7:30am – 4pm
Sat and Sun: Closed

Frequently asked questions:

Call our 24 hour accident assistance hotline (02) 4577 7277 for free accident assistance Australia wide. We have all of the relevant claim forms in our office so we can process your claim straight away.
YES YOU HAVE THE RIGHT TO CHOOSE YOUR REPAIRER. Under State Government legislation it’s illegal for insurance companies to dictate where you get your car fixed.
No. It is your right to choose your own repairer. ONLY ONE ESTIMATE IS REQUIRED.
If you have all of the details of the other party involved, there is no reason why an excess should apply. You would be much better off putting the claim through you own insurance to avoid all of the delays and inconvenience associated with third party insurance.
There are too many variables when it comes to fixing vehicles, we need to inspect the vehicle to be able to assess the full extent of the damage. You can make an appointment for a quotation between 8am-4.30pm Weekdays or 8am-11am Saturdays.
We can arrange to a suitable time to come to you for your quotation.
Yes. After we have quoted the damage, we will organise with your insurance company to inspect the vehicle and gain the necessary authorisation to commence repairs. At Nathan’s, we organise everything for you.
We can organise this for you. All you need to do is let our staff know and we will have a rental car ready for you when you drop your car for repairs.

 

Depending on your insurer & insurance policy many policies have replacement car option, which means your insurance company can arrange a replacement car for you.

Don’t worry, if you don’t have this in your policy, Nathans use & recommend Compass Claims. Compass can arrange to meet you here when you drop off your vehicle, so you can easily swap into one of their cars.

These replacement vehicles can be done as a private rental or as a demurrage claim so you don’t need to pay.

We keep you informed throughout the repair process, by your choice of telephone, SMS or email. Once your vehicle has passed its final checks we will contact you to organise a time for collection.
Yes, all repairs performed by Nathans have a written guarantee.
Excess payments are paid to the REPAIRER. If the excess applies it will need to be paid prior to or upon collection of your vehicle.
Cash or Bank Cheque, Direct Deposit (72hr processing time), Cheque (4 working day clearance prior to collection of vehicle), Credit Card (No Amex or Diners, 2% fee applicable on all transactions).

If this option is not in your policy don’t worry because we have you covered. Nathan’s use and recommend Compass Claims. Compass can meet you here with a rental car when you drop your car off for repairs, it’s as easy as that. These replacement cars can be arranged as a private rental or as a Demurrage Claim (so you don’t need to pay).

Be sure to let them know that Nathan’s Smash Repairs sent you!

When the accident is not your fault (someone hit you) the cost of your rental car is recovered from the party at fault / their insurance company. Compass Claims can arrange this for you, for more information call them on 1300 135 485 or click here to find out more on their website. Be sure to let them know that Nathan’s Smash Repairs sent you!

Compass will advise you once your application for a Demurrage Claim has been accepted before providing a rental car.

  • Approximately 15-20 minutes at Nathan’s for the appointment.
  • Approximately 48 hours to process the quote (which allows us to get prices from our parts and paint suppliers, etc) and get back to you.

Testimonials

I brought my car in yesterday to acquire a quote for some scratches. As my car is only just 12 months old and it is the first new car ever owned, I was quite disappointed that my car had been spoiled.

I was expecting to receive a quote to have the door repainted. However, Nathans suggested the scratches may be able to be removed by buffing and Nathans would be happy to attempt this procedure before going any further.

I left my car this morning and within less than two hours, I was contacted to say the a the buffing had been successful. I was so pleased. But not as pleased and thoroughly surprised when I collected my car and told that there was no cost for the service and they had even vacuumed the interior! A gesture such as this is most appreciated at any time, but even more so to me at the moment as I have experienced extremely difficult financial time during the past 18 months.

I would like to say that the customer service and attention received by Nathans was second to none.

Be assured that your company name will be passed on by me to anyone requiring Nathans services.

Gay Larkin , First Time Nathans Customer
…Mr Haywood would like to pass on what a wonderful job Nathans did:

Mr Haywood advised repairs are complete and he is extremely happy with the work. Owner/Insured advised he would like to give a special mention to Nathans as they were wonderful. O/I Advised he was hospitalised after the accident, and Nathans picked up and returned the vehicle for him as he was unable to drive.

O/I advised, the supervisor delivered the vehicle back to him, and took the time to go over the repairs with him and ensure he was happy.

Great feed back. Pass my thanks on to the team at Nathans Smash Repairs.

Martin Kolderie for Mr Haywood, NRMA & CGU Insurance
I wanted to take this opportunity of writing to thank you and your staff for not only the excellent job you did on repairing my car, but also on the fantastic attitude and service.

From start to finish, I was made to feel welcome and important. I was kept up to date with the process and you made the procedure seamless and easy for me.

Dealing with insurance companies is never easy, but your expertise and guidance ensured the job was completed on time and I must say, in an excellent manner.

I also appreciated the fact that you could do my service, which was very overdue, and that you re-arranged schedules so that it was convenient to me.

The price of the service was the most competitive I have had and the car has never run smoother. Given that we have a learner driver in the family, this was very important to us, and obviously to you as well.

Again Grant, please pass on my thanks to your staff. I will certainly be recommending your service to anyone who needs a car repaired either body wise or mechanically.

Sue McGuinness
Unfortunately over the last few weeks I have had cause to visit Nathan’s twice. Once for my car, and again for my wife’s car.

I couldn’t be happier with the service and professionalism shown by everyone I have dealt with over there, and they should be congratulated.

At least I’ve had one positive experience out of all of this!

David Mansley
Just some feedback as below. Owner/Insured was very impressed…

Proactive call made to O/I Darren, O/I advised that the repairs are completed and is happy with the repairs and advised that Nathan’s Smash Repairs was very professional and one of the best experiences he has had with a repairer. O/I wanted this passed on.

George Nader , NRMA Insurance, SGIO & SGIC are members of Insurance Australia Group (IAG)
Recently, I had my vehicle in for repairs at your business, and I have to say, that I am a very satisfied customer.

Generally speaking, people are often very quick to criticise bad service, however very rarely do people take the time or make the effort to commend good service. From the time I made the first telephone call to make enquiries until the time the car was delivered back to me, I was treated with courtesy and respect, and I truly recognise and appreciate that level of service.

During the two week period that I was dealing with your business, I think I had contact with four different people. Every one of these people was very polite, courteous, friendly and professional. Frank, especially, was most personable and polite – manners I never would expect from a guy working at a smash repairs place.

Unfortunately, that was the second time that Nathan’s have repaired that car (the first was an act of vandalism when the car was only several months old). On both occasions, the service has been impeccable and very professional.

Whatever your formula is, I think it is the secret to your success. I would readily recommend you to others. With respect, I hope I don’t have the need to require your services again, but thank you for making the experience more pleasant and hassle-free.

Best wishes to all for a safe and happy festive season.

Jeanette McLennan
I recently had the misfortune of a car accident, after many fights with my insurer I insisted that my Toyota was to be repaired by Nathan’s.

We have used your company before on many occasions and have been more than pleased with the quality of workmanship and pride in the workmanship performed. I wish to take this opportunity to thank Kathy on reception, her sense of humour and professionalism is wonderful, Frank who did the quote and the person who did the repairs on my car.

The work that was performed is brilliant, the paint, being mica, and a pain in the bum to match, is perfect. My car was returned in fabulous condition, although when I dropped it off it was filthy as it had been raining, and I didn’t have a chance to wash it. And to add, the turn around period was 5 days shorter than expected, impressive!

I have nothing but praise for your help, and recommend your company to many people.

Again, many thanks

Nigel Ward
Just a note to say thank you for looking after our vehicle repairs.

It’s the first time I have personally used your company for vehicle repairs and I was so impressed by the service provided by your staff on the phone, at the reception desk and even at the initial quoting stage.

The whole ‘repair’ process was effortless for us which was fabulous.

Adam & I were very happy with the repairs to our car, and especially how great it looked when we collected it.

You have gathered a fine team of staff and your workmanship is excellent – Just wanted to pass on my thanks.

Angela Reid , John J Andrews Insurance Brokers P/L
I wish to thank each one of you for the excellent, professional job you have done on my Volvo as usual.

Also the beautiful, clean, shining condition it arrived back in. it was obvious much effort had been put into finishing & cleaning my car for which I thank you sincerely.

I extend my personal thanks to each one of you for the workman ship & all round courtesy & efficiency, including your office staff.

I kid you not- Nathan’s Panel beaters do indeed enhance the panel beating industry.

Irene Motbey
I would like to say a big Thank You for the prompt and excellent service that you provided in repairing my car.

A truly dedicated team from Management to staff.
Always polite and the customer service that you provided was second to NONE. I hope that other repairers can take a leaflet out of your Book as far as Customer Service is concerned.

I have made it my duty to also inform AAMI of your excellent Customer Service.
Well Done Nathans!! You are the Best

Jules Bru
FORD LOUISVILLE

I write to thank you for doing such a fine job on the restoration and repainting of my truck.

Most smash repairers just want to get your work done as quickly and as cheaply as possible which is fine in itself but often the customer is forgotten.

The care you took on this job coupled with the professionalism shown by your tradesmen has delivered me the best result possible in the restoration of my truck which now looks first class.

When anyone asks me who did the paintwork I will proudly tell them “Nathans” so many thanks for a top job and delivering exactly what you promised.

Brian Weinert, Managing Director - Fairline Corporation