About Us

/About Us
About Us 2017-10-26T20:21:08+00:00
Our Team

Our Team

With a diverse range of qualifications and specialist experience our team aims to provide the best in customer service and workmanship.

equipment and technology

Equipment and Technology

We maintain state-of-the-art facilities and make it a priority to keep abreast of updates and changes to the industry’s technology and techniques.

training

Training

We work hard to remain at the forefront of our respective specialist fields and provide employees of all levels with extensive support to continue their training.

environmentally friendly

Our Environment

Nathans Truck and Trailer Smash Repairs is committed to environmental sustainability and is a carbon neutral company. We are accredited with Green Stamp Plus and EcoSmash.

Locally operated, family owned.

Nathans Truck and Trailer Smash Repairs operates from a state of the art, purpose-built facility at 17 Groves Avenue, Mulgrave, conveniently located off Windsor Road and only minutes from the M2 and M7. We are proud to be a locally operated company with a proven track record of offering high-quality service with a lightning fast turnaround. We cater for private, passenger and commercial vehicles.

Our property is approximately two and a half acres, with workshops covering over an acre. We can easily accommodate upwards of 30 trucks, buses or trailers at a time and provide outstanding service to the greater Sydney region ranging from the lower Blue Mountains to the beaches, from the Wollondilly Shire to the Central Coast and beyond.

Our facilities include 4 chassis straighteners, an overhead gantry crane, three extra-large spray booths, extensive specialised equipment and truck wash bays. For your own comfort we have a comfortable, air-conditioned reception area with magazines and complimentary tea and coffee.

Nathans Prestige- Reception
nathans1960

1960’s – A dynasty is born

Newlyweds Richard and Judith Nathan began
the swinging 60’s by setting up shop in Auburn.
With a baby in tow this was no easy feat but this
small panel shop was only the beginning.

1970’s – A prestige reputation for prestige vehicles

The Nathan’s relocated to Seven Hills, taking over Western Motor Body
Repair Specialists and soon developed a reputation for their specialized and
quality workmanship on prestige motor vehicles. Richard the car enthusiast
became passionate about researching diverse makes and models of vehicles,
travelling the globe for inside knowledge.

1980’s – “Take your car to the repairer’s in the bush.”

Moving on from Seven Hills in search of the quiet life, the Nathan’s set up a small shop in
the leafy surrounds of Annangrove. The family business operated at this site for 18 years,
further developing their reputation for quality workmanship and exceptional service.
As the preferred repairer for insurers, dealerships and corporation’s word got around
to “only take your car to the repairer’s in the bush.”

2000 – The dynasty grows

With a reputation this good and over 50 staff, it was time to expand.
A world class repair facility was built at Rouse Hill with specialists to
carry out repairs and paint work to cars, trucks, machinery,
helicopters and other aviation components.

2008 – Keeping it in the family

Richard’s son Grant and wife Lesley took over the reins, focusing
on the expanding truck and commercial division. Relocating to
larger premises in the Hawkesbury region with custom designed
factories operating to worlds best standards, it is now one of the
largest repair facilities its type in our country.

Today – Still a family business

With at least five of our staff family members, Grant and Lesley strive to maintain
this family culture throughout the business. Many of our loyal staff have been working
with us since the 1970’s, their expertise and wealth of knowledge contributing to our
world class reputation within the industry. Nathans Smash Repairs continues to operate
with the same family principals of quality workmanship and exceptional customer service.

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Our equipment and technology

Nathans Truck and Trailer Smash Repairs aims to return your vehicle to pre-accident condition using the best quality parts and workmanship in one of the industry’s fastest turnaround times. With this in mind, we maintain state-of-the-art facilities and make it a priority to keep abreast of updates and changes to the industry’s technology and techniques. We view Total Quality Management as a continuous process across all business areas and have developed an intrinsic business culture in which all staff work seamlessly to implement new changes and strive for innovation with new tools, equipment and processes.

Some examples of our innovative technology include:

We have invested heavily in a vast array of technological advances to align ourselves with world best practice, including:

  • Computerised chassis laser point measuring technology
  • 3 x super-sized Spray and Bake ovens, to suit the largest heavy vehicles, trailers, motorhomes, horse floats, machines, equipment and helicopters
  • Josam, a heavy-duty universal straightening alignment system
  • The most modern MIG, TIG and Inverter spot welders
  • Silicone bronze and inverter welders for repairs of high strength steel, including aluminium and brass welding technology
  • Car-O-Liner EVO II – light truck, 4WD and large van chassis alignment equipment
  • Computer measuring systems catering for the largest trucks, trailers, buses and motorhomes
  • A 5-tonne overhead crane
  • Specialised infra-red drying systems, which can cure paint within minutes
  • Specialised colour matchers which use a unique full-colour library and are supported fully by PPG, one of the world’s leading companies in refinishing technology

Ongoing training

Nathans Truck and Trailer Smash Repairs maintains an on-going passion for continuing education. We work hard to remain at the forefront of our respective specialist fields and provide employees of all levels with extensive support to continue their training. Our internal apprentices and trainees are provided with personal trainers, group training sessions and external specialist training such as painting, welding or manufacturer-specific courses, dependent on their field. All staff attend on and off-site training programs, both in Australia and overseas, to ensure they remain up-to-date with the latest updates in equipment, processes and methods.

Internally, we procure and maintain detailed operating and procedures manuals; schedule demonstrations in equipment, materials and techniques by manufacturer trainers; and encourage staff involvement in ongoing innovation regarding equipment evaluation and system improvements.

Environmental sustainability

Nathans Truck and Trailer Smash Repairs is committed to environmental sustainability and is a carbon neutral company. We are accredited with Green Stamp Plus and EcoSmash. We aim to minimise the operational impact of every element of our business, particularly with regard to waste disposal, solvent emissions and the use of recycled products. We are proud to say that we not only comply with all legislative requirements, but our facility has been specifically designed to exceed set benchmarks for the industry.

Nathans Truck and Trailer Smash Repairs believes that climate change and severe weather events are significant risks to our industry and the communities in which we operate. We believe that we have a responsibility to care for and protect the environment.

Green Stamp Plus was developed with initial funding by the Department of Sustainability, Environment, Water, Population and Communities.
It’s a nationwide program that consists of Accreditation of businesses that not only comply with the law, but have gone above and beyond compliance to work in a way that is environmentally friendly.
The program is intended to raise awareness of environmental issues, obligations and encourage the adoption of innovative and eco-efficient activities. It was developed to encourage the automotive industry to be aware of the environmental impacts and risks associated with the running of their business and to ensure compliance and adopt where possible innovative and eco-efficient business practices.
The EcoSmash Program was launched nationally at Nathans Truck and Trailer Smash Repairs in September 2010. The program was developed in conjunction with the NSW Department of Environment, Climate Change and Water to provide information for smash repairers at all levels of environmental planning, from basic compliance requirements through to advanced strategies to actively improve environmental performance.
EcoSmash is endorsed by the Motor Traders’ Association of NSW.
Visit the Eco Smash website for more information.

Our Partners

Car manufacturers, dealers and insurers will understandably only recommend a repairer that meets or exceeds their compliance standards. Recommended repairers are subjected to a rigorous selection process which takes into consideration the repairer’s reputation in the industry, their customer satisfaction ratings, and an inspection of their premises and equipment. Once approved, these repairers are granted access to technical information and detailed approved repair methods.

Preferred Insurers

Nathan’s believes that your choice of insurer is equally as important as your choice of repairer. The Body Repair Division of the Motor Traders Association (MTA) has compiled a list of Preferred Insurers who are recognised as leaders in the industry for offering superior customer service, a lifetime warranty on authorised repair work, and hold Choice of Repairer Policies in line with the MVIRI Code of Conduct.

Repair Finance

Working Finance Group at Rouse Hill offer competitive finance rates for lending when you need repairs or modifications made to your commercial vehicles, equipment, trailers or motor home. Contact Working Finance Group to find out more about their range of products and lending options.

We are authorised factory repairers for

Motor Dealer authorised repairers for

  • Castle Hill Toyota
  • Power Ford
  • West End Mazda
  • Trivett Classic (Alfa Romeo, Audi, BMW, Honda, VW, Range Rover)
  • Mercedes Benz
  • McGraths Liverpool (Holden, Mazda, Mitsubishi, HSV, Nissan, Kia, Daewoo, Suzuki)
  • McCarroll Automotive Group (Lexus)